1. Who we are

Catchlio provides digital services to local businesses, including website design and management, online business presence, lead capture, enquiry management and related digital services.

Website: catchlio.co.uk
Email: admin@catchlio.co.uk

For the purposes of UK data protection law, the person or organisation responsible for your personal information will depend on the circumstances in which your information is collected.

Where Catchlio collects information for its own business purposes, Catchlio acts as the data controller.

Where we process personal information on behalf of one of our business clients, that client may be the data controller and Catchlio may act as a data processor.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name
• Business or trading name
• Email address
• Telephone number
• Business address or service area
• Information you provide in an enquiry or contact form
• Information provided through our client onboarding process
• Website, social media and other business information you provide to us
• Files, photographs, logos or other content you provide
• Technical information about your use of our website, such as device, browser and IP address
• Cookie and analytics information, where applicable
• Information you choose to provide while using our virtual assistant

Please do not provide sensitive personal information through our forms or virtual assistant unless it is necessary and we have specifically asked you to do so.

3. How we collect your information

We may collect information when you:

• Visit our website
• Contact us by email, telephone, WhatsApp or another communication method
• Complete an enquiry or onboarding form
• Use our virtual assistant
• Become a Catchlio client
• Provide information required for us to deliver our services
• Interact with our website, subject to your cookie preferences

We may also receive business information from publicly available sources where appropriate.

4. How we use your information

We may use personal information to:

• Respond to enquiries
• Contact prospective and existing clients
• Provide our services
• Set up and manage client projects
• Build, maintain or manage websites and other digital services
• Process and manage customer enquiries
• Provide customer support
• Maintain business and financial records
• Improve our website and services
• Protect the security of our website and systems
• Meet our legal, regulatory and tax obligations

We will only use personal information where we have a lawful basis for doing so under applicable data protection law.

Depending on the circumstances, this may include performing a contract, taking steps at your request before entering into a contract, pursuing our legitimate business interests, complying with a legal obligation, or obtaining your consent where required.

5. Virtual assistant

Our website may use an AI-powered virtual assistant to help visitors find information about Catchlio and our services.

Information entered into the virtual assistant may be processed using third-party technology providers that enable us to provide this functionality.

You should not enter passwords, payment card information, medical information or other sensitive or confidential personal information into the virtual assistant.

The virtual assistant is intended to provide general information and help visitors find the appropriate way to contact us. It should not be relied upon for legal, financial or other professional advice.

6. Contact and onboarding forms

When you complete a form on our website, we use the information you provide to respond to your enquiry or provide the services you have requested.

Information submitted through our forms may be stored within our website systems and may also be sent to authorised Catchlio personnel by email.

If you become a client, we may retain relevant information as part of our business and project records.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Where required, non-essential cookies will only be used after you have provided consent.

You can manage your preferences using the cookie controls available on our website.

For further information about the cookies we use, please see our Cookie Policy or cookie settings.

8. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate Catchlio or provide our services. These may include providers of:

• Website hosting
• Email services
• Website forms
• Analytics
• Cloud and data storage
• AI and automation technology
• Payment processing
• Accounting and professional services

We only share information that is reasonably necessary for the relevant purpose.

Where appropriate, we require service providers processing personal information on our behalf to protect that information and comply with applicable data protection requirements.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

9. International transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives the protection required by UK data protection law.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may therefore be kept for different periods.

Enquiries that do not result in a business relationship will not normally be retained indefinitely.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website or electronic communication system can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another organisation
• Withdraw consent where our processing is based on consent

Not all rights apply in every situation.

To exercise your rights, please contact us at: admin@catchlio.co.uk

We may need to verify your identity before dealing with your request.

13. Marketing

We may contact existing or prospective business customers about Catchlio services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

Catchlio is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Children’s privacy

Catchlio’s services are intended for businesses and are not directed at children.

We do not knowingly seek to collect personal information from children through our website.

16. Complaints

If you have concerns about how we use your personal information, you have the right to complain to us directly, and we encourage you to do so first so we can try to resolve the matter.

You can raise a complaint with us by any reasonable means, including by email to admin@catchlio.co.uk or through our contact page. We do not require complaints to be raised through a specific channel.

We will acknowledge your complaint within 30 days of receiving it, investigate without undue delay, keep you informed of progress where appropriate, and tell you the outcome once our investigation is complete.

You also have the right to complain to the Information Commission (still commonly known as the ICO), the UK’s data protection regulator, particularly if you’re not satisfied with how we’ve handled your complaint. Information about making a complaint is available at ico.org.uk.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page with the date it was last updated.

18. Contact us

If you have any questions about this Privacy Policy or how Catchlio handles personal information, please contact:

Catchlio Ltd
Email: admin@catchlio.co.uk
Website: catchlio.co.uk